You have a choice of making the entire payment in one go or pay a booking amount of 35% of the tour cost at least 90 days or more prior to the departure date and the balance latest by 65 days prior to the departure of the tour. If a booking is made 59 days or less prior to the departure of the tour, then the full 100% payment has to be made.
If this is not done, then the request will not be accepted and the booking will be treated as cancelled and relevant cancellation charges will be applied following deduction for services rendered.
On completion of the booking and payment formalities, a confirmation will be sent to you or your travel agent. It is your / travel agent’s responsibility to check the confirmation and advise us immediately in case of any errors. The final documentation containing the itinerary and voucher will be dispatched to you 14 days prior to date of departure.
- On payment of the booking amount, you will receive an acknowledgement for the amount paid.
- You will have to pay all bank charges.
- The prevailing rate of exchange on the date of the transaction would be applicable.
- The Company reserves the right to decline your booking / s for any Tour or to cancel your booking without assigning any reason.
Any changes requested to your confirmed bookings must be made in writing to email@example.com as soon as possible. The requested changes, be it name change or date change will be treated as a fresh booking where confirmation will be subject to availability. Please note all bookings confirmed are non-transferable and will invite a cancellation charge as applicable.
|90 days prior to departure date||35% of the published tour cost|
|89 – 70 days prior to departure date||60% of the published tour cost|
|69 – 0 days prior to departure date||100% of the published tour cost|
|No Show||100% of the published tour cost|
Any amendment to the services would be treated as a cancellation of the original services and any new arrangements will be regarded as an entirely new booking. Cancellation charges will be applied as per the chart above.
If you wish to make any amendments to your booking (for example, change in departure date or the journey chosen by you) you must inform by email at firstname.lastname@example.org . The printout of the email faxed to us for any amendments must be signed by the person who signed the Booking Form and / or your Travel Agent. It may not always be possible to make these requested changes and confirmation on the revised details will be subject to availability.
In case any amendment is made by the client 90 days prior to the date of departure, there would be a loss of booking amount towards cancellation charges.
In case any amendment is made by the client 90 days or less prior to the date of departure, the same would be treated as cancellation of the original booking and the cancellation charges specified below would apply.
(b) Cancellation by you
Should you wish to cancel your booking, you must communicate the cancellation by e-mail to us email@example.com and Such a faxed communication should be signed by the person who signed the Booking Form and / or by your Travel Agent. Such notification will only be deemed to have been given on receipt of your email / fax, since we can only act once we have received the same. The computation of the period of notice of cancellation shall commence only from the time the on working days within working hours. A cancellation charge is applicable to compensate us for making the booking and the possibility that we will be unable to resell your place in the time available. The cancellation policy above will apply.
(c) Changes and Cancellation by IRCTC prior to your departure
The journeys are planned well in advance. We reserve the right to make changes to the programme if necessary at any point of time. Should the minimum number of passengers not be met or due to certain operational reasons and conditions, we reserve the right to cancel the departure or amend the same. Most changes made by us would be minor, but on certain occasions there could be a possibility of making a significant change. A change is defined as significant if it involves a change of destination or date of departure. In such an eventuality, we would inform you as soon as possible and provide you with the following solutions:
- Accepting the changed arrangements or
- Purchasing alternative arrangements from us, similar in standard as originally booked if available with the applicable cost adjustment or
- Cancelling or accepting the cancellation where you will receive a refund of the payment remitted to us. However, there will be no refund for any service such as pre / post accommodation, airline tickets, excursions, extensions etc. that have been booked by you and / or your Travel Agent.
In case of a ‘force majeure’ (please refer to details mentioned below) situation due to which a departure has to be cancelled, we regret there would be no refund of the monies paid to us or reimbursement of any additional expenses incurred by you as a result of our cancellation / change.
TThe prices shown are based on known costs and exchange rates at the time of being published and IRCTC does not expect to have to make any changes.
In case of unforeseen increase in national or local taxation or adverse fluctuation in currency exchange rates, affecting the cost structures of your journey, the company reserves the right to impose a surcharge or revise the tour cost.
TRAIN SCHEDULES AND FLEXIBILITY
Please note that our train operates within the constraints of the Indian Railways Network and the timing agreed upon by them. We require you to abide by timings suggested by your guides, escorts, etc. enabling us to adhere to the schedules. Certain departures would be operating in reverse with minor changes in timings and flow of destinations.
COMPLAINT AND PROBLEMS
Should you have any complaints or face any problem during your journey, please bring it to the attention of the Train Manager immediately, while on board, in order for him or her to provide you with an immediate solution rectifying the problem whilst on tour. It is only if you do this, that IRCTC has the opportunity to put matters right, on the spot. Failing to do this, any right to compensation, which you may have, will be extinguished or reduced. In the unlikely event that the problem persists, please write to the IRCTC Customer Service team either by email to within 3 weeks of your return from the tour, providing us with the details of your booking reference and complaint. Any delay beyond the stipulated time may affect our ability to investigate the complaint and may impact the way that your complaint is dealt with.
COMPLAINT AND PROBLEMS
Your relationship (and any contract you may have) with firstname.lastname@example.org or with any Third Party Supplier or any disputes or other matters arising from it shall be interpreted as per Indian Laws and Courts in New Delhi, India alone would have exclusive jurisdiction.
By signing the Booking Form,by you / your agent on your behalf are accepting these terms and conditions.
In these booking conditions, ‘force majeure’ means any event which we / the supplier of the service(s) in question / the Third Party Supplier could not, even with all due care, foresee or avoid. Such events may include disruptions/diversions of rail services, floods, earthquakes whether actual or threatened war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, disease, fire and all similar events outside the control of the party concerned.
We cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our agreement with you is prevented or affected by, or you otherwise suffer any damage or loss as a result of, ‘force majeure’.
OUR LIABILITY TO YOU
We assure you that all arrangements for your holiday will be made, and provided with utmost skill and care. This means that we will accept responsibility if, for example, your contracted arrangements are not provided as promised or prove deficient as a result of the failure on our part, our employees or suppliers to use reasonable skill and care in making and providing your arrangements. Further, we will be responsible for what our employees and suppliers do or do not do if they were at the time acting within the course of their employment or carrying out work we had asked them to do.
We will not be responsible for any injury, illness, death, loss, damage, expense, cost or other claim of any description whatsoever which results from:
- The act(s) and / or omission(s) of the person(s) affected or any member(s) of their party; or
- The act(s) and / or omission(s) of a third party not connected with the provision of your arrangements and which were unforeseeable or unavoidable; or
- Any service or facility not arranged by us as part of our contract with you; or ‘force majeure’ as defined above.
Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements, the maximum amount of compensation we will have to pay you will be limited to that provided under:
- Public liability insurance taken by IRCTC.
- Any relevant international conventions or regulation which apply to the travel arrangements in question
We do not accept liability for:
- Any damage, loss, expense or other sum(s) of any description which, based on the information you gave us at the time of booking, we could not have foreseen you would suffer or incur if we breached our contract with you;
- Any business losses;
- Excursions or other tours or any other travel services taken and paid for by you which have not been provided by us whilst you are on our tour. In such instances, your contract will be with the operator / supplier of the excursion or tour or travel services and not with us.
PRIVACY OF INFORMATION
CONDITIONS OF TRAVEL
YYou will have to strictly follow the tour program. There would be no refund if you fail to join the group at the commencement of the tour, or join the group later or leave the group before culmination of the tour for any reasons whatsoever. You are responsible to register with the representative of the Company at the appointed date, place and time and you would be treated as a no-show if you fail to do so. Under no circumstances would any refund be given for any unutilized services. You shall not behave in a manner which may cause distress or annoyance to other co-travellers or which may create the risk of danger or damage to property of the Company, co-travellers or others. In this event, you may be asked to leave the tour immediately. The Company shall be under no liability to any such person.
The communication transmitted to your mailing address / email address on record shall be deemed to have been communicated to you. All communication from you to the Company has to be in writing, not orally. Where a booking is made directly by you with the Company, communications will be sent to you at your mailing address or e-mail address given in the Booking Form email@example.com. Where a booking is made through a travel agent, communications from the Company will be sent to your agent through whom such booking has been received on your behalf and the agent would be responsible for transmitting such communication to you. All monies paid to the travel agent shall not constitute payment to us unless deposited by your agent with the Company. In case of publication of any travel scheme offering any discount or benefit by the Company, it shall have the sole right to withdraw such a scheme or discount at any time unless a specific assurance to the contrary is published.
It is mandatory that you purchase a trip insurance with an insurance company of your choice as cancellation fees as applicable will not be waived off. You must supply firstname.lastname@example.org with the name, address and telephone number of your insurers, your policy number and the 24-hour medical emergency telephone number. Any pre-existing medical conditions must be declared to your insurer and to us; failure to do so may invalidate your Travel Insurance Policy.